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Cast Member Recognition

In the world in which we live, all too often, we focus on the negative. Seldom do we make it a point, say, to brag as loudly on the restaurant that serves a meal perfectly as ordered as would we complain about the restaurant who gets the order wrong.

If we get poor service, we make it a point to complain to the manager, but what of the clerk who helps us find what we need, and then checks us out with a smile?

I find that in Disney World, we are particularly spoiled. The employees there - known, of course, as cast members - exhibit some of the best customer service to be found anywhere. We count on this; it is part and parcel of what makes Disney so special. And yet, there are always one or two cast members who go above and beyond even Disney's lofty standards.

It's time that we give them their due. Pleae read on for submissions of real Disney World visitors who have received amazing service - and join them as we say "thank you!". Of course, if you have your own tale to share, we would love for you to share it with us!


Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous

Submitted by: anonymous
2015-04-24: Emily from mi     - magic kingdom

We went in the keys to the kingdom tour on 4/21/15 and Emily was the cast member who did the tour. My husband and I were both impressed with her. The tour was almost 5 hrs. And we were not at all bored. She was well spoken and very knowledgable of Disney.We thought she did an excellent job and should be recognize dThank you, Connie Colabine and Eugene Smith
Submitted by: anonymous
2013-02-19: Allyson from Hammond, IN     - Manager, Cosmic Ray's Starlight Cafe

My husband and I took our 6 yr old granddaughter to WDW to celebrate both her 6th birthday and the completion of her chemotherapy treatments for leukemia. We were at the Magic Kingdom ordering lunch at Cosmic Ray's Starlight Cafe when Allyson and I struck up a conversation about the huge, off season crowd. During that conversation, I mentioned that the trip for this granddaughter had been canceled back in 2010 due to her receiving a diagnosis of leukemia on the very day we were scheduled to leave. Instead of spending the night at Ft. Wilderness, she was admitted to Children's Hospital in Bham, AL.

I asked Allyson for advice on the best places to see Princess Belle as this was our granddaughter's favorite princess. She directed me to several locations. After receiving our food we parted ways. A few minutes into our meal, Allyson appeared at our table with a very special "Princess Belle" gift for our granddaughter.

BIG, BIG KUDOS TO ALLYSON. She touched our hearts by going well beyond what anyone would have expected. Her kindness made my granddaughter feel like a queen. I know Disney prides itself on the caliber of their employees and you guys have a jewel in Allyson.

P.S. My granddaughter has a picture of Allyson in her Princess autograph/photo album, along with Belle and others. Need I say more!

Submitted by: Sheryl Zane from Birmingham, AL
2010-01-30: Jasmin     - Magic Kingdom

It was my childrens first visit to WDW and we went to MK first. We happened upon Jasmin & Aladdin. We were one of the fisrt ones in line and my son was a little scared. So when it was our turn he didn't want to stand by her or get her autograph. So my husband went with my daughter and I stood on the side with my son waiting for them to finish. The next thing I see is Jasmin coming over to tak to us. She was kneeling down talking with my son. She obviously saw he was scared and was comforting him and the next thing I know she is holding his hand and walking him over where our daughter was. She went out of her way to make my son feel special. What a fantastic way to start our trip!!!!
Submitted by: Kari from Porter, MN
2012-10-24: Molly from Atlanta, GA     - Guest Services

Molly was our KTTK tour guide. She was WONDERFUL, so personable and knowledgable we know this is her job, but she does it so well I wanted to make sure she was recognized. It was our last big tour to celebrate my husbands birthday and even after an Illuminations cruise w/a specialty bday cake, the Wld Africa Trek and all the other things we did, this was by far his favorite and Molly was a big reason why. Thanks for some great memories.

We are doing the Yuletide Fantasy tour in Dec and I wish we could request Molly, but I doubt she does it.

Thanks for hiring such top notch cast members (even though I cried twice on her tour). :)
Submitted by: Steve and Jennie Lee from Victorville, CA
2012-10-15: Allison from WI     - Grand Floridian Registration

Allison was very warm and friendly and helpful when we arrived. My daughter is in the college program and we were there visiting her and we appreciated the personal stories that Allison shared of her experiences working at Disney. She also went out of her way to be accommodating and was very professional. Thank you!
Submitted by: Dawn Hunter from AZ
2012-10-03: Bruce     - Epcot Finding Nemo Building

Bruce was on his way into work when he saw me and my son sitting on the floor. My son had gotten very sick all of a sudden and Bruce stopped to help (lunch bag still in hand he had not even made it to the break area to put his stuff away). He talked to me to find out what was going on and he called the paramedics and waited with me until they got there. I appreciate his kindness and am happy that he was there to help in a not so fun situation. Thank you Bruce for all your help!!!
Submitted by: Jennifer Mock from North Ridgeville, Ohio
2012-08-04: Dale from Younstone OH     - Blizzard Beach Guest Services

There was a mix up with ticketing which meant that we would not get access to the Park and would lose a day on our tickets.
Dale made sure our day was recovered and we we had a great time.
Submitted by: anonymous
2000-08-15:     - Hollywood Studios & MK

Many moons ago when my daughter was 9 (21 this year and we are finally returning!) she had her picture taken with Meg & Herc. Meg asked her what her name was. "Paris" she replied and Meg stood & chatted outside of Mann's Chinese Theatre for some time with her. The very next day we visted MK and went into the Princessess' tent. When 'Cinderella' asked my daughters name she said "Oh yes my friend Meg told me all about you!!!" My daughter was amazed that the characters had been talking about her and it thoroughly made her day. Note to parents, it was the same girl but it was touching nevertheless.
Submitted by: Maria Lowcock from Darlington; United Kingdom
2009-09-27:     - Photopass, Hollywood Studios

In 2009 DH and I were treated to an impromptu private photopass session with the best photopass photographer ever in Hollywood Studios. We asked her to take our picture in front of the hat. When I told her we were buying the CD and love taking strange pictures she went nuts! She spent an hour with us taking us all around Hollywood Studios having us pose in fun ways and interact with all the sets and props. She had us do magic shots, brought us into shops for silly hat/costumed pictures, told us stories about the park and was generally just wonderful. When we were done I made sure to ask another person to take a picture of the 3 of us so I would always remember her. DH and I then went to the Guest Services so we could tell Disney what an asset they had in her. She was just wonderful and I'll never forget our time with her and how she brightened our trip.
Submitted by: Sierra from Boston
2011-09-03: Stephen     - Pirates of the Carribean

We were taking my 5 year old on Pirates of the Carribean yesterday. He had already ridden Everest at Animal Kingdom earlier and loved it, so I knew Pirates would be nothing. However, the line is a bit spooky and he was increasingly becoming more afraid. About 3/4 through he began to cry, so we turned around and left through an exit door.

As we exit, Stephen the cast member pirate looks to us all and asks who was afraid of the line? He then starts talking to my son, calling him mate, showing him his sword and telling him he's a good pirate. My son is very shy and mumbled at him. At first he was clearly scared of the guy. But Stephen persisted and spent a VERY long time talking to my son. In the end, my son warmed right up to him. Stephen then took us straight through the entire line and put him right in the boat.

My son LOVED the ride. I would really like to let Disney know what Stephen did and I will forever be grateful.

Just to add to this....when we got off the ride, my son fell pretty hard inside the store. He was just about to cry when a girl pirate came up, took him by the hand and got him a bag of ice for his knee. Very nice girl too though I couldn't see a name tag. We began to joke that he was a pirate magnet and bought him some pirate gear.

Prior to yesterday, my son did not like pirates. He thought they were scary and mean. Now he LOVES them!
Submitted by: Bonnie from Palm Bay, FL
2005-02-05: ? from ?     - Toon Town Judges Tent

I have T shirts with all the pooh characters on it and the year. One year I couldn't find Rabbit for nothing and asked a CM in the store if there was anyway they could go out to "rabbit's garden" and get him to sign my shirt, not only did the shirt come back with Rabbit's signature but Gopher, Kanga and Roo.
Submitted by: Juli from Ashley
2011-03-01: Matt from dunno     - World Showcase Outpost

Matt at the Outpost (or whatever it is called, the non-country in the WS) was so supremely nice to the person in front of us who was so wickedly condescending and rude.

He was also so nice that the kids wanted to go back later in the week and visit him.

I don't know the exact date, but it was last March.

The guy is nice.
Submitted by: Michele from Lakewood, Oh
2010-01-25: April     - Zawadi Marketplace (Animal Kingdom Lodge gift shop)

This was my son's first trip to Disney World (he was two at the time). We decided to let him try pin trading, as the rest of the family has always enjoyed it.

My son loved looking at the pins, and quickly took to the idea of trading. However, he was extremely shy, so trading was a challenge for him.

One evening, we were in the Zawadi Marketplace (we were staying at Animal Kingdom Lodge), and he asked to see April's pins. She knelt down and let him look, and he saw one that he loved. However, he could not make up his mind as to which pin he wanted to give away. After giving him a long time to decide, April gave him the pin and told him that he could simply have it - no trade required.

For the rest of the tip, she would make it a point to talk to him every time that we came through the store, and she would ask to see his pins. Her interactions really helped him to come out of his shell.

In short, she made him feel very special, and I very much appreciate it.

Submitted by: Olan from Birmingham, AL